When to Update Your Address
We recommend updating your address as soon as you have official proof of your new address. This helps:
Keep your account information current
Prevent issues if additional documentation is needed later
Ensure smooth account verification processes
How to Update Your Address
To update your address, we kindly ask you to contact customer support and provide one of the following documents:
A letter from your municipality or government authority
A bank letter or statement
A landline telephone bill (mobile phone bills are not accepted)
A utility bill (electricity, gas, or water)
An internet bill (mobile internet bills are not accepted)
The document must clearly display:
Your full name and address
The sender's name and logo
The date of issue
Please note that we cannot accept screenshots, scans, or photocopies.
The document must be submitted as a clear photo, with all four corners fully visible, and must not be older than six months.