At OneCasino, deposits and withdrawals are only permitted through a bank account held in your own name. Shared bank accounts are not accepted. If the bank account belongs to you, we may be able to assist with updating your details.
To update your bank details, please contact our Customer Support team and provide a downloaded bank statement in PDF format. The document must clearly show:
Your full name
Your new bank account number
The issue date (issued within the last 1 month)
The bank logo
To protect your privacy, you may hide transaction details. However, we must be able to view the complete document with all four corners visible. Screenshots or cropped images cannot be accepted.
When contacting Customer Support, please mention that you would like to update your bank details and include your new bank account number along with the required document. This will help us assist you as quickly and smoothly as possible.
Once we have reviewed the provided details and documents, we may enable you to update your bank details directly from your account.
You can complete the update through the Bank Details section under Finance.
