You should have received specific instructions via your account inbox and registered email detailing exactly what's needed. Check your spam/junk folder if you don't see these messages.
Common Hold Reasons
Missing Documents: Sometimes, we require additional documents to verify your identity or the origin of your funds.
Missing Answers to Questions: In certain cases, regulations require us to ask questions, such as about your gaming activity, or the source of your funds.
What to Do If your Withdrawal is on Hold?
Check your email for any messages or instructions from us.
Send and upload the requested documents and answers to questions as soon as possible.
Contact customer service if you’re unsure about the reason or need help.
If you need further assistance, our customer service team is happy to help!