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Deposit Delayed

What to do before contacting Customer Support if deposited funds are not available in your OneCasino account.

Visa, Mastercard, Apple Pay & Google Pay
Deposits made using Visa, Mastercard, Apple Pay, or Google Pay are usually credited instantly.

  • Please allow a few minutes for the payment to appear in your gaming account.

  • If your deposit appears successful but the funds are not visible after 5 minutes, refresh the page.

  • If the funds are still not visible after a few minutes, please contact our Support team and provide proof of the transaction.

  • If your deposit failed, please note the error message. You can try again, use a lower amount, or choose a different payment method. If the issue persists, please contact our Support team.



​PayPal


PayPal deposits are usually credited instantly.

  • Please allow a few minutes for the payment to appear in your gaming account.

  • If your deposit appears successful but the funds are not visible after 5 minutes, refresh the page.

  • If the funds are still not visible after a few minutes, please contact our Support team and provide proof of the transaction.

  • If your deposit failed, please note the error message. You can try again, use a lower amount, or choose a different payment method. If the issue persists, please contact our Support team.



​Bank account-based payment methods
​(e.g. iDEAL, Bizum)
Deposits made using bank account-based payment methods are usually processed instantly.

  • Please allow a few minutes for the payment to appear in your gaming account.

  • If your deposit appears successful but the funds are not visible after 5 minutes, refresh the page.

  • If the funds are still not visible after a few minutes, please contact our Support team and provide proof of the transaction.

  • If your deposit failed, please note the error message. You can try again, use a lower amount, or choose a different payment method. If the issue persists, please contact our Support team.



​Trustly
Most Trustly deposits are processed instantly. However, in some cases your bank may require additional processing, which can delay the transfer.

  • Please allow a few minutes for the payment to appear in your gaming account.

  • If your deposit appears successful but the funds are not visible after 5 minutes, refresh the page.

  • If your bank indicates that the transfer is delayed, your deposit may take up to 48 banking hours to reach your gaming account.

  • Banking hours do not include weekends or public holidays.

  • If the funds have not been credited after the expected processing time, please contact our Support team and provide proof of the transaction.

  • If your deposit failed, please note the error message. You can try again, use a lower amount, or choose a different payment method. If the issue persists, please contact our Support team.



​PaysafeCard

  • Please allow a few minutes for your payment to appear in your gaming account.

  • If your deposit was successful but the funds are not visible after 5 minutes, please refresh the page.

  • If the funds still do not appear, wait up to 30 minutes and then try using the same PaysafeCard again.

  • If you are still unable to use the same PaysafeCard after 30 minutes, please contact Paysafe Customer Support for further assistance.

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